Have you ever had a “Machine Down” crisis in your plant? Most likely you have, just like our customer, an East Coast U.S.-based beauty supplies manufacturer just did. With the holiday season upon them, they needed to be able to fulfill orders ON TIME.
“We are thisclose to a potential shutdown if we don’t get this mission-critical circuit board repaired immediately!” said the “Ginormous Oil” Company plant manager, in a panicy phone call to our customer service rep. Their Gulf of Mexico oil refinery was in danger of experiencing a shutdown that could cost […]
What does a failed DC servo amp look like? Servo amplifiers can and DO go rogue and this can happen anywhere. For example, this damaged Copley Controls DC Servo Amplifier p/n 800-232 failed on the job at a large, East Coast U.S. university. The failure, as described by our customer: […]
When is a repair not a repair – Sometimes we receive parts for evaluation that are not definitely faulty. They might be the prime suspect, but the case isn’t closed. We look carefully at ALL the information, and when a customer tells us that their control board might be causing problems, […]
The short answer is no, probably not. We get calls regularly from folks who are really frustrated with their oven circuit boards or other appliance boards. Whether it’s damage from that time your aunt set the sweet potato casserole on fire, or maybe your very pricey oven clock finally decided […]
Under the weird but true category, we sometimes get rodent damaged electronic equipment in for repairs. And it’s not always just the gnawing that causes the damage, it’s also what happens AFTER they EAT your wiring (yes, that! Yuck!). It’s autumn and it’s getting colder! If you think about that for a second, […]
You know it might be a bad day when even the test equipment can’t test and you realize you might need repairs…or when you are getting distressing messages like these from your malfunctioning test equipment: Data acquisition failure Unit failed signal path Power supply does not turn on Unlevel error […]
Ever been told that your operator control panel is unrepairable? Or that you would need to upgrade to continue production? Yep, I thought so. I know, we’ve mentioned this situation before but it happens to our customers so often it’s worth repeating. Please don’t throw in the towel on your dependable […]
REAL LIFE REPAIR SOLUTIONS : Komori Touchscreen went blank…and also, your question answered. Here’s one question we get asked a lot… “To send in an item for repair, do we need to know what the problem is with the unit?” The short answer? No! Relax, this is ok. We’ve got this! […]
REAL LIFE REPAIR SOLUTIONS FROM THE PLANT FLOOR: Gettys DC Drive Controller Quits Working The SAD part of the story: “the axis was real jerky and continued to get worse until it QUIT”. Ouch! Quitting on the job is never good, human or machine. So, what’s up with this nice […]
