“We are thisclose to a potential shutdown if we don’t get this mission-critical circuit board repaired immediately!” said the “Ginormous Oil” Company plant manager, in a panicy phone call to our customer service rep.
Their Gulf of Mexico oil refinery was in danger of experiencing a shutdown that could cost them close to $1 million – per DAY! The cause? Just a single, damaged legacy circuit board. And, there was only one backup board in existence… anywhere! Could ACS repair it, they asked? In 24 hours or less? While they waited? Yes indeed! We can, and did! That was a Yes to all three questions!
Due to the two-of-kind critical nature of the board and the daily loss potential, “Ginormous Oil” company put a key man on board a jet with the circuit board in his personal possession. His mission: get it repaired fast, keep it safe, get it back fast.
This man-on-mission stood next to our repair technician as the work was being completed. Once repaired, the board went back immediately into the protective briefcase and was returned on the jet to the Gulf-based refinery. Yes! Potential downtime averted and expenses minimized. We are thinking this customer now has several backups for that circuit board!
The message here is that ACS absolutely hears your concerns when you call us in a panic! We know downtime can cost you big time – whether you are a small one-person shop or “Ginormous Oil” Company. Our RUSH service is available upon request. Our customer service team and our technicians will do their drop-everything-now, absolute best to meet your RUSH repair needs!
This is one of our favorite ACS company success stories, but there are many more – some less dramatic maybe, but still critical to YOU and each of our customers!
About the Author: ACS Industrial Services is an independent industrial electronic repair center providing repair services for printed circuit boards of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, encoders, CNC boards, monitors and touchscreens, PLCs, test equipment, and much more. Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419