When is a Garage Door That Fails to Open a Big Crisis?

Ok, that’s sort of a trick question. Whenever a garage door won’t open, whoever is stuck inside, or out, considers it a crisis, right? But what if NASA can’t open a 200 foot bay door for a scheduled launch? Now that’s a crisis!

While NASA may be full of electronics technicians, engineers and scientists, their time is better spent planning and executing space missions. So ACS was delighted when we had the  opportunity to help out NASA! After all, we can’t let a stuck bay door hold up the future, can we?!

“I remember when NASA called on us for a huge bay door controller repair!” said Arnie. “We were thrilled when we realized we could repair the circuit board for their bay door controller. We were able to get it repaired and back to them in just a couple of days.”

ACS has had the privilege of providing repairs for many other NASA facility-based electronics, but this one was especially rewarding. We are proud to be a small part of NASA space exploration, regardless of how earth-bound the work!

 

About the Author: ACS Industrial Services is an independent industrial electronic repair center providing repair services for printed circuit boards of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, encoders, CNC boards, monitors and touchscreens, PLCs, test equipment, light curtains, and much more.  Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419

Damaged Controller Causes Machine Down Crisis at Beauty Manufacturer Plant!

Have you ever had a “Machine Down” crisis in your plant? Most likely you have, just like our customer, an East Coast U.S.-based beauty supplies manufacturer just did.   With the holiday season upon them, they needed to be able to fulfill orders ON TIME.

Here’s the short story:

A few days ago our customer sent a damaged controller in to us for RUSH repairs with a BIG note asking us to “please do NOT erase the SRAM or the BIOS”. The machine was down and time was critical. No problem!

The ACS tech team replaced and repaired burned and damaged components, protected the program/parameters and got this controller back on duty in just a couple of days including shipping. We know every minute of lost production hurts so we don’t waste any time!

Here’s what our customer Brian had to say:

“Just wanted to let you know that I received the IPC I sent for repair and it is working fine. Great Job !!! Quick turnaround time and a nice job on the repair. I have another unit with the same problem and will be contacting you in the near future to send that one in also.  I have some other items that I would like you to evaluate for repair. I will be in touch.”

Well Brian, we would be very happy to help you keep your equipment in good repair!

When you need RUSH repairs our tech team will do everything possible to get your repairs completed fast.   Circuit board repairs, controller repairs, servo drive repairs, you name it….almost all industrial electronic items can be repaired as a rush and usually for less than half the cost of a new purchase.

 

About the Author: ACS Industrial Services is an independent industrial electronic repair center providing repair services for printed circuit boards of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, encoders, CNC boards, monitors and touchscreens, PLCs, test equipment, light curtains, and much more.  Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419

Oil Refinery Downtime Crisis Averted Thanks to RUSH Circuit Board Repairs

“We are thisclose to a potential shutdown if we don’t get this mission-critical circuit board repaired immediately!” said the “Ginormous Oil” Company plant manager, in a panicy phone call to our customer service rep.

Their Gulf of Mexico oil refinery was in danger of experiencing a shutdown that could cost them close to $1 million – per DAY! The cause? Just a single, damaged legacy circuit board. And, there was only one backup board in existence… anywhere! Could ACS repair it, they asked? In 24 hours or less? While they waited? Yes indeed! We can, and did! That was a Yes to all three questions!

Due to the two-of-kind critical nature of the board and the daily loss potential, “Ginormous Oil” company put a key man on board a jet with the circuit board in his personal possession. His mission: get it repaired fast, keep it safe, get it back fast.

This man-on-mission stood next to our repair technician as the work was being completed. Once repaired, the board went back immediately into the protective briefcase and was returned on the jet to the Gulf-based refinery. Yes! Potential downtime averted and expenses minimized. We are thinking this customer now has several backups for that circuit board!

The message here is that ACS absolutely hears your concerns when you call us in a panic! We know downtime can cost you big time – whether you are a small one-person shop or “Ginormous Oil” Company. Our RUSH service is available upon request. Our customer service team and our technicians will do their drop-everything-now, absolute best to meet your RUSH repair needs!

This is one of our favorite ACS company success stories, but there are many more – some less dramatic maybe, but still critical to YOU and each of our customers!

About the Author: ACS Industrial Services is an independent industrial electronic repair center providing repair services for printed circuit boards of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, encoders, CNC boards, monitors and touchscreens, PLCs, test equipment, light curtains, and much more.  Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419

What Does a Failed Servo Amp Look Like and What to do About It

Copley control repairsWhat does a failed DC servo amp look like? Servo amplifiers can and DO go rogue and this can happen anywhere. For example, this damaged Copley Controls DC Servo Amplifier p/n 800-232 failed on the job at a large, East Coast U.S. university. The failure, as described by our customer: “Device does not output proper voltages to drive motor”.

Yes, we would call that a definite, and typical, failure! Are you getting improper voltage output from your servo amp? This kind of failure can happen whether your environment is a university or a heavy manufacturing facility. The most common cause of this type of failure is simply – aged components.

The repairs for this legacy Copley Controls unit included replacing the old electrolytic capacitors, a weak driver IC, and the high failure rate PWM. The unit was also thoroughly cleaned before and after repairs, and retested before shipping a like-new unit back to our illustrious university customer.

Do you have questions or concerns about your DC servo amplifier, or you think it may need service? If it’s still under warranty, contact your OEM. If it is out of warranty, contact an independent industrial electronic repair center. They should offer free evaluations for your servo amp and, if needed, a free quote for repairs. They should also provide repair reports and a good warranty that covers both parts and labor.

About the Author: ACS Industrial is an independent industrial electronic repair center providing repair services for servo amps and controls of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, encoders, printed circuit board repairs, monitors and touchscreens, PLCs, test equipment, light curtains, and much more. Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419

When is a Repair Not a Repair?

When is a repair not a repair – Sometimes we receive parts for evaluation that are not definitely faulty. They might be the prime suspect, but the case isn’t closed. We look carefully at ALL the information, and when a customer tells us that their control board might be causing problems, we like to offer other options to help clarify the situation.

We know how frustrating it can be when the troubleshooting isn’t clear cut. Maybe we have the problem part, but we don’t want to give you a fully refurbished part if it’s only a hunch. In those situations, we can do detailed testing for a small fee to help you decide if repair is the best path. If we have a part that checks out and passes all tests, you can move along in your troubleshooting with that very helpful information.

Once you’ve located the board that’s really borking things up, we’ll be on the case with you.

If you find yourself in the situation of narrowing down the problem with a set of parts, consider working with ACS to track down the solution. Sometimes the path to a solution is just a matter of asking the right question. Tell us what you’re wondering about. Ask us for a detailed testing report if you need technical findings to make your case.