Case Study Repair Solutions: Was This Operator Control Panel Really Unrepairable?

Ever been told that your operator control panel is unrepairable?  Or that you would need to upgrade to continue production? Yep, I thought so.

I know, we’ve mentioned this situation before but it happens to our customers so often it’s worth repeating. Please don’t throw in the towel on your dependable legacy equipment too fast.  legacy Siemens operator control repairsHere’s a perfect example of  a piece of  out-of-warranty, legacy equipment that our customer desperately did not want to have to replace.

This Cincinnati Milacron (Siemens) controller 3-424-2319A02/J did have some serious problems. It booted up but the screen didn’t work making it useless in production. Our customer was told by the OEM that it was unrepairable “due to the power supply”. 

Frustrated but determined, our design and development engineering customer sent this controller in to ACS, hopeful for repairs. Their hopes were rewarded! It did take a little extra effort to locate parts, and to carefully remove and restore the protective coating from the boards. The end result is that this unit is now working beautifully – we replaced the old capacitors, replaced an open fuse, the backlight inverter was repaired, and all the connections were reseated.  The unit then received a final cleaning, and  was retested. Success!

Our customer was so relieved they wrote to tell us about it! “Kristy, A big thank you for pushing our op panel repair through with success! The op panel booted up and we are now running again. Thanks to you, and the ACS staff, we diverted a major op panel upgrade as the only option. Please thank all involved.”  – Vern

Of course, not all legacy equipment is repairable, or even should be repaired.  If you find yourself wondering whether to repair or replace here’s a previous article we published with some tips on deciding.  OR, you can send it to us and our technicians can help you make that decision.

Do you need help with your legacy equipment?  Operator control panels giving you a fit? Need Cincinnati Milacron Siemens repairs? We can help.

About the Author: ACS Industrial  is an independent industrial electronic repair center providing repair services for controls of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, encoders, printed circuit board repairs, monitors and touchscreens, PLCs, test equipment, light curtains, and much more.  Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419

REAL LIFE REPAIR SOLUTIONS: Komori Touchscreen Went Blank

touch screen repairs for KomoriREAL LIFE REPAIR SOLUTIONS : Komori Touchscreen went blank…and also, your question answered.

Here’s one question we get asked a lot… “To send in an item for repair, do we need to know what the problem is with the unit?”

The short answer? No! Relax, this is ok. We’ve got this! Figuring out the problems with your electronics is OUR job. While it is always helpful to have a description of what is happening with your unit you sent in for repairs, it is not usually necessary. Sometimes items arrive on our dock saying simply “doesn’t work” or “stopped working”, or even “been sitting on the shelf, not sure if it works”.

Perfect recent example: this Komori Touchscreen p/n MTM-15DK arrived at ACS with a hand written note that said “Screen went blank, no idea what the problem is.” Yes, this is fine. We can, and did, take it from there. Good news – some simple testing showed that this unit needed a new inverter and a new LCD panel.

Even better news? A repair like this, with minimal input from our Eastern U.S. printer customer, came in at a cost of less than 28% the cost of buying a new one! What a great win-win result! No budget-busting new touchscreen required! If you are having problems with your industrial touchscreen, we can help!

About the Author: ACS Industrial  is an independent industrial electronic repair center providing repair services for touchscreens of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, controls, encoders, printed circuit board repairs, monitors, HMIs, test equipment, light curtains, and much more.  Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419.

REAL LIFE REPAIR SOLUTIONS: Gettys DC Drive Controller

REAL LIFE REPAIR SOLUTIONS FROM THE PLANT FLOOR:  Gettys DC Drive Controller Quits Working

Gettys drive controlThe SAD part of the story: “the axis was real jerky and continued to get worse until it QUIT”. Ouch! Quitting on the job is never good, human or machine. So, what’s up with this nice looking Gettys DC Drive controller?

It quit on the job! This happened in a mid-west U.S. custom fabrication shop after our customer replaced a drive motor. Suddenly there were problems. DC drives like this are awesome for providing variable speed controls for DC motors. This is especially true with applications that require low speed control, torque, and power. They are relatively simple machines so what could go wrong?

Gettys drive controlAs it turns out, aging components were the main culprit – the control boards needed to be entirely rebuilt including new opamp ICs, all new capacitors, and all new transistors.

Legacy and older drive controls like this are often repairable and this one was no exception. Out-of-warranty units can still be repaired. If yours is still under warranty, get in touch with the OEM first as they will likely be able to service the unit or replace it if it is defective.

The HAPPY part of the story: this Gettys controller tested fully operational after repairs and is back in the fabrication shop. No budget-busting new control required! If your damaged Gettys or other drive controls need repairs, or you are not sure, we can help!

About the Author: ACS Industrial  is an independent industrial electronic repair center providing repair services for controls of all types and most all manufacturers as well as servo drive repairs, AC/DC drives, VFD drives, servo motors, encoders, printed circuit board repairs, monitors and touchscreens, HMIs, test equipment, light curtains, and much more.  Our customer service team is available to answer your questions and help solve your industrial electronic repair concerns. Legacy equipment can be repaired! RUSH Service is available. You can reach them by calling 800-605-6419.