Chicken Soup for Your Broken Electronic Equipment

Chicken Soup for Industrial Electronic RepairsChicken soup is delicious…steaming hot, homemade and swimming with noodles and chunks of tender chicken…you can almost taste it can’t you?

Well, I can whip up some mean chicken soup.  Just ask my three buffalo-sized sons! And, I’ve got some chicken soup for you too.  That is, chicken soup for your down or damaged industrial electronic equipment.

What I mean by “chicken soup” in this case is serious customer service.  We’ve got a team of customer service folks (live ones, not an “automated attendant”!) who are really listening to you and making sure our outstanding repair tech team gets all the details about your item you sent in for evaluation and repair.

And, they make sure our entire team, from receiving to evaluation, to repair, to shipping knows what’s required by YOU and actually communicates important information back to you through a dedicated customer service rep.  We follow a straight, simple line of service and your customer service rep can get you information you request at any stage:

  • Receiving – You will receive immediate acknowledgement the day we receive your item
  • Evaluation – Free!  ACS’ tech team physically reviews each item noting damage and faults
  • Pricing/Quoting – You will quickly (usually within 24-36 hours) receive a quote for repairs via email unless otherwise instructed by you.  No obligation required.
  • Repair – Expertly repaired and cleaned in 5-15 days after approval, or less if it is a RUSH order; a two-year warranty on both parts and labor is included.
  • Shipped  – Professionally packed and shipped per your instructions

Everyone knows the power of chicken soup for everything from curing the common cold to soothing the soul.  When you need industrial electronic repairs, remember chicken soup.  We’ll take care of you whether it’s a damaged encoder, a  power supply that won’t power up, a leaking servo motor or an entire crate of damaged circuit boards for repair!

The Secret to Industrial Touch Screen Repair


Touch Screen RepairBroken industrial touch screens such as the one in the picture are a common problem.  What might surprise you is that these units can be repaired and do NOT have to be sent back to the OEM as so many touch screen owners/operators seem to think.

These types of units often have custom or OEM branded touch screens in them.  But get this, 95% of the time these screens can be replaced with identical generic parts at a much lower cost than an OEM repair/replacement part.

Only on rare occasions does a touchscreen repair require an OEM part to get it back into running order.   A typical example of this would be that some touchscreens have proprietary connectors.

The Allen Bradley 2711P-T10C4A8 touch screen repair pictured here is the perfect case study for this situation.  Notice the screen is cracked near the bottom left side.

Our customer, a U.S.-based waste water management systems developer/integrator was worried that this touch screen unit might be unrepairable and, because it was out of warranty and not supported any longer by the OEM, they might have no option but to replace it.

Happily we could put them at ease.  As they do so often, our excellent repair team was able to locate the correct matching parts and get the touch screen repaired and back to the customer in perfect working order.   No time for resting on our laurels though, as it’s off to save the day for other customers!