REAL LIFE SITUATIONS FROM THE PLANT FLOOR: Is your industrial touchscreen control not powering up? Display doesn’t work? Or both? This sounds like really bad news, with an even worse repair prognosis. Or does it? Did our customer need to replace their damaged touchscreen control? Let’s find out!
Our Midwest cleaning chemical manufacturing customer sent their CTC Parker Touch Screen p/n P11-314DR in to us for evaluation with exactly those problems. What went wrong? Would they need to replace this unit? During evaluation, we found old and weak e-caps (electrolytic capacitors – always the first thing to check), a weak battery (2.8Vdc), and the CCFL (Cold Cathode Fluorescent Lamp) was dim/bad. All of these problems were and ARE repairable. With great results! We replaced all of the bad components, retested and cleaned the touchscreen. Now it works like a champ!
We followed up with our customer after they received their repaired unit. Good news all around! They said that, “the repair worked great!”. They also shared that they are a “small shop and didn’t know where to turn when their local repair folks said this screen wasn’t repairable.” One of their employees had used us before and suggested ACS. They are very happy it worked out and said they “will use us in the future when something needs work.”
That’s exactly the kind of feedback we always hope to hear! We love to be part of your success story and solve your toughest repair problems. If you think your touchscreen control might need repairs, get a free evaluation and THEN make that important business decision – repair or replace.
If you are searching for a repair center for your damaged touchscreen control, or other industrial electronics, check first to see if your equipment is still under warranty. If it is still under warranty contact the OEM about repairs. If it is out of warranty, contact an independent industrial electronic repair center to find out if they are a good fit for your company and your particular repair needs. They should offer free evaluations for your damaged equipment and, if needed, a free quote for repairs (no bench fees!). They should also provide repair reports if requested and a good warranty of at least one year that covers both parts and labor.
About the Author: ACS Industrial Services is an independent industrial electronic repair center providing repairs for all types of industrial electronic equipment and most all manufacturers including repairs for touchscreens, and controls, circuit boards, power supplies, drives, servo motors, CNC equipment, encoders, monitors, test equipment, light curtains, and much more. Rush Service is available and a comprehensive 2-Year Warranty covers most repairs. The customer service team is available to answer your questions and help solve your industrial electronic repair problems. You can reach them by calling 800-605-6419 or going to www.acsindustrial.com.